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Team Development Training

In today’s market, finding qualified service advisors that follow your way of doing business can be a daunting task. Our training program works to develop the advisors you already have, but goes far beyond training current service advisors. The focus of our service advisor training is support staff throughout the dealership. We work with cashiers, lot attendants and even technicians to help them develop a career path. This program develops potential service advisors for the position, should it become available and also solidifies the employment of areas where turnover is greater. Our training program is 10 sessions of approximately 2 hours for each session. We conduct the training after hours and keep the classes short to keep the interest of the enrollees.

Benefits:

  1. Cross-trained staff that can fill vacant positions or fill in when a service advisor is absent
  2. The entire staff has a better understanding of customer interaction and customer satisfaction
  3. Career path for higher turnover positions
  4. Uniform process for all service employees
  5. Does not interfere with daily operations and is short enough after work to encourage participation